Managed Services for Microsoft Dynamics 365
We're experts in Microsoft Dynamics 365 providing managed services and project support
Through our Chicago office and a variety or remote locations, our D365 Support North team provides Managed Services and Project Support for clients across North America. Our large team of Microsoft Dynamics 365 and Cloud consultants include experts not only in the software and technology that runs behind the Business Applications you need, but also in the business processes that drive your business.
D365 Support North designs, develops, and manages enterprise solutions and transformative business applications so you can focus on meaningful work that drives success. In other words, we give you the freedom and clarity of knowing that your technology works the way it should.
- Dynamics 365 Finance & Operations
- Dynamics 365 Supply Chain (SCM)
- Dynamics 365 Customer Service & Sales (CRM)
- Microsoft Power Platform & Power Apps
- Microsoft AI and Copilot Studio
Each of our consultants work within our core values of: integrity, trust, & accountability
Which approach is best for your managed services?
Start Slow and Get to Know Each Other
Follow a proven approach to client onboarding by starting with a specific set of project deliverables. These may include a phase 2 project, project rescue, Cloud migration or specific implementation of Azure, Copilot or specific Dynamics 365 modules.
Start with a Larger Team of Managed Services
Our Project Management Methodology for Custom Projects
Project management is responsible for integrating and coordinating an Agile development processes for the configuration, optimization and maintenance of your Microsoft Dynamics 365 systems, Power Platform apps and AI Copilot Agents. All while securing appropriate project resources, implementing effective communications, conducting proactive change management, and managing overall project execution.
Within a Managed Services or Project-Centric engagement, projects are kicked off with a high-level Discovery and Design workshop to validate the pre-sales discussions and proposal as a basis for the project plan and configuration workstreams. Agile allows for a increased stake shorter feedback cycle from clients supporting an environment of collaboration between project teams with the goal of managing user stories (use cases), facilitating an increased level of knowledge transfer, driving superuser empowerment, and ultimately garnering high levels of end-user adoption through better a design configured to user needs.
We work closely with our peers at Purely CRM, who have specific CRM skills for large complex enterprise CRM (Customer Service and Sales Enterprise) clients, to borrow their innovative ideas while delivering a more affordable value-based approach. We use Azure DevOps as our project management tool of choice. Azure DevOps covers every step in the Dynamics 365 configuration and development lifecycle from planning, and capturing user stories - to configuration, development and, testing - to managing Change Management, training, deployment, and beyond.
Business Priorities will be married with technical efforts following the guidance from the Endeavour Project Manager with input from applicable stakeholders. We will collaborate within an environment of trust to manage the scope, monitor budgets, review Change Requests, and allocate resources based on availability, backlogs, and interdependencies.
Where to begin?
Start with a Dynamics 365 Health Check.
Steve Ewing
Vice President - ERP, CRM, & CloudContact Steve and his team to talk about your Business Needs.
"Let's find a fit between your needs and our Enterprise team for Microsoft CRM, ERP, & Cloud solutions."
